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Customer Terms and Conditions for the Sale of Hospitality Packages

These terms and conditions, and the Booking Confirmation (which is usually sent by email), form the agreement between the Customer, and MCC for the provision of a Hospitality Package.

Any terms defined in the Booking Confirmation and used in these terms and conditions shall have the meanings attributed to them in the Booking Confirmation. References to the masculine shall include to the feminine, neuter and vice versa.

1. Booking Confirmation

1.1 When the Customer places a booking it shall be considered provisional and the Customer must indicate agreement with the details contained within the “Notification of Booking” email and his willingness to accept these terms and conditions by clicking the “Confirm Order” button within the email.

1.2 A deposit of forty per cent (40%) (“the Deposit”) of the total package price is required to secure the Customer’s booking and is, subject to Clause 3.1, non-refundable.

1.3 The Customer acknowledges that the availability of a Hospitality Package cannot be guaranteed and a booking will be subject to availability at the time the Notification of Booking and the Deposit is received by MCC.

1.4 A booking shall only be considered confirmed and this contract shall only become effective upon the issue by MCC of a “Booking Confirmation” form. MCC (at its discretion) may issue the Booking Confirmation by email, post or facsimile.

2. Payment Terms

2.1 Subject to Clause 2.2 below the balance of the total Hospitality Package price (“Total Price”) (including any VAT due) must be paid at least twelve (12) weeks prior to the Match Date.

2.2 If the booking is made within twelve (12) weeks of the Match Date, the Total Price (including VAT) must be paid by credit card at the time of booking.

2.3 If payment of the Total Price is not made in full in accordance with Clause 2.1 and Clause 2.2 above, MCC reserves the right to cancel the booking, sell the Hospitality Package to a third party and retain all (or, at its absolute discretion, part) of the Deposit unless it has been able to resell the Hospitality Package, in which event MCC shall refund the Total Price in full less an administration charge as set out in Clause 3.

2.4 MCC reserves the right not to release documents, passes or Hospitality Tickets unless payment has been received in full.

2.5 All prices are exclusive of VAT (unless otherwise stated) which is payable in addition by the Customer.

3. Cancellations by the Customer

3.1 The Customer must notify MCC in writing if he wishes to cancel his booking of the Hospitality Package and the Customer shall compensate MCC for any direct damage or loss suffered by it as a result of the cancellation. MCC shall use its reasonable endeavours to obtain a suitable replacement customer but, where it cannot do so, reserves the right to charge the following cancellation fees:

Cancellation Notice  Fee
Cancellation more than twelve (12) weeks before the Match Date  40% of the Total Price
Cancellation less than twelve (12) weeks before the Match Date
 100% of the Total Price


3.2 In the event that the cancelled Hospitality Package is re-sold, MCC shall be entitled to retain a handling fee of ten per cent (10%) of the Total Price and the balance shall be refunded to the Customer.

4. Tickets and Passes

4.1 Subject to payment of the Total Price having been received by MCC, MCC shall send to the Customer at least two (2) weeks prior to the Match a Hospitality Ticket for each Guest, in accordance with the details as notified by the Customer (or shall retain such Hospitality Tickets for collection at Lord’s Cricket Ground (“Lord’s”) on the Match Date, if requested).

4.2 The Customer shall be responsible for distributing the Hospitality Tickets to the Guests. No person will be admitted to the Hospitality Facility without a valid Hospitality Ticket. No liability is accepted by MCC in the event that a Guest is denied entry to the Hospitality Facility or any other part of Lord’s as a result of the Customer’s or any Guest’s failure to comply with this Agreement.

4.3 The Customer shall be responsible for the acts and omissions of himself and his Guests while at Lord’s and shall ensure that his Guests comply with the Hospitality Rules and Regulations at all times.

4.4 The Customer agrees to provide MCC with a dietary requirements list, including details of any food allergies, the name and contact number of the Customer’s nominated “Host”, the names of the Customer’s Guests, and any other relevant information at least two (2) weeks prior to the Match Date.

4.5 MCC will pass on details of any dietary requirements to its caterer. However, MCC does not guarantee that any of the food or drink products served at Lord’s are free from nuts, wheat, lactose or any other allergens.

4.6 The Customer acknowledges that MCC cannot guarantee:

(a) whether the Match or any play will take place on the Match date;

(b) the length of play of the Match; or

(c) the identity of the players who will appear in the Match.

5. Cancellation on the Day and Alternative Arrangements

5.1 The Customer acknowledges that:

(a) the commencement and/or duration of any cricket played on the Match Date is dependent upon the weather and other factors that are outside the control of MCC; but

(b) the hospitality facilities at Lord’s are not dependent upon the weather on the Match Date and, subject to Clause 5.3, will be available for use irrespective of whether a Match is interrupted, suspended or cancelled.

5.2 The Customer agrees that the liability of MCC relating to the cancellation or suspension of play of a Match shall be limited to a refund in respect of the Match ticket element of the Hospitality Package as further detailed in the Hospitality Rules and Regulations. The hospitality element of the Hospitality Package shall continue to be available to the Customer and the Guests for the day on which the Hospitality Package has been ordered and no refund shall be given in respect of it.

5.3 In the event that MCC is obliged to make any material change to the Hospitality Facility to be provided at Lord’s or cancel them for any reason, MCC will use its reasonable endeavours to ensure that alternative arrangements are offered which are of at least equal or a superior standard.

5.4 For the purpose of this clause, factors outside of MCC’s control shall include any event which MCC could not, even with all due care, foresee or avoid including (without limitation) war and threat of war,

6. Liability

6.1 Subject to Clause 6.4, MCC shall not be liable to the Customer in contract, tort (including negligence) or otherwise arising out of or in connection with this Agreement for (i) any loss of revenues, loss of profits, loss of business or anticipated savings, loss of goodwill and/or reputation or loss arising out of business interruption (whether such losses are direct or indirect) or (ii) any indirect or consequential loss or damage.

6.2 Subject to Clause 6.4, MCC shall not be liable for:

(a) any injury whatsoever to the Customer or his Guests, nor for any loss or damage to or theft of their property howsoever such injury, loss or damage may be caused; or

(b) any damage, loss, delay or expense incurred by the Customer owing to any event beyond MCC’s control as defined in Clause 5.4. MCC’s total liability if such an event arises shall be to use reasonable endeavours to make alternative arrangements, including holding the Match (if applicable) at the next best alternative date or providing alternative hospitality facilities at Lord’s pursuant to Clause 5.3.

6.3 The Customer shall be responsible and reimburse MCC for any loss, damage, costs and expenses (including, without limitation, loss of profits), that the Customer or his Guests cause, whether within the Hospitality Facility or elsewhere within Lord’s. In the event that the Customer causes such damage or loss, MCC shall be entitled to invoice the Customer and the Customer shall pay such invoice immediately.

6.4 Nothing within this Agreement shall limit or exclude either party’s liability for death or personal injury caused by its negligence or for any loss, damage, costs and expenses caused by an act of fraud or which may not lawfully be excluded.

7. General

7.1 These terms and conditions, the Booking Confirmation and the Hospitality Rules and Regulations shall be incorporated into the Agreement between MCC and the Customer.

7.2 The Customer shall not assign, transfer or sell the Hospitality Package or tickets to any third party.

7.3 This Agreement (and any documents referred to in these Terms and Conditions) sets out the entire agreement and understanding between the parties in respect of the subject matter of this Agreement. The Customer acknowledges that he has entered into this Agreement in reliance only upon the representations, warranties and promises specifically contained or incorporated in this Agreement and, save as expressly set out in this Agreement, MCC shall have no liability in respect of any representation, warranty or promise made prior to the date of this Agreement unless such representative, warranty or promise was made fraudulently.

7.4 Any notice required to be given under this Agreement shall be in writing and shall be delivered personally, be left at, or sent by pre-paid first class post, or facsimile to MCC’s Hospitality Manager’s Office details of which are given in the Booking Confirmation.

7.5 No purported variation of this Agreement shall be effective unless it is in writing and signed by or on behalf of each of the parties.

7.6 No failure or delay by MCC to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that (or any other) remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise or that (or any other) right or remedy.

7.7 No term of this Agreement is enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.

7.8 This Agreement shall be governed by the laws of England and Wales and each of the parties irrevocably submits to the exclusive jurisdiction of the Courts of England and Wales.


The Hospitality Rules and Regulations (Rules and Regulations) in force from time to time shall apply to any Customer or Guest whilst at Lord’s Cricket Ground (“Lord’s” or “the Ground”): For the avoidance of doubt, such Rules and Regulations are subject to updates from time to time, the then current Rules and

Regulations being available on MCC’s website,, or upon request, from MCC’s Hospitality Department. The current Rules and Regulations are set out below.

A. Ticket Sale and Distribution Conditions is imperative that the theft is reported to the Police in order that a

• Hospitality Tickets may only be purchased from MCC directly or through its authorised agents.

• Hospitality Tickets must not be re-sold or transferred and must not, under any circumstances, be auctioned, offered for sale or re-sale in any manner whatsoever or used in contravention of these Rules and Regulations.

• Hospitality Tickets are personal to the Customer who purchased the Hospitality Package and may only be used by the individuals identified and named as “Guests” for such a Hospitality Package.

• A holder of a Hospitality Ticket shall not purvey, advertise, auction, or otherwise offer for sale, or use as a competition prize, the ticket or tickets allocated to that person without the prior written permission of MCC’s Secretary & Chief Executive.

• The Hospitality Tickets may not be used in any manner that would constitute a breach of applicable laws, regulations, codes and sanctions relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010. If MCC reasonably suspects such use the Hospitality Ticket(s) shall be null and void and MCC shall be entitled to refuse entry to the Customer and the Customer’s Guests.

• A duplicate Hospitality Ticket, issued as a replacement for any Hospitality Ticket which has been stolen, lost or temporarily mislaid, will be issued by MCC only on production of a written statement by the Customer who purchased the Hospitality Ticket. If stolen, it
crime number can be allocated. This number is to be quoted on the Customer’s written statement for duplicate Hospitality Ticket.

• Any Hospitality Ticket acquired in breach of these Rules and Regulations shall be null and void. MCC shall be entitled to confiscate or invalidate any Hospitality Ticket or Match tickets which are offered for sale or acquired in contravention of these Rules and Regulations.

• The Customer Terms and Conditions for the Sale of Hospitality Tickets constitute the terms under which Hospitality Tickets are allocated to the Customer and all Guests. Any person who fails to comply with these Conditions shall be refused admittance to or ejected from Lord’s and will be denied the ability to purchase tickets for future matches at Lord’s.

• The Customer shall be responsible at all times for the conduct of his/her guests.

B. Ground Regulations

• MCC reserves the right of admission to Lord’s, all persons entering which are liable to be searched.

• All persons entering Lord’s are subject to the regulations of MCC who reserves the right to remove from the Ground any person who refuses to comply with them, or who makes racially abusive comments, or who acts in a racially abusive manner, or whose presence is a source of danger or annoyance to others.

• All unauthorised persons are prohibited from entering the playing area at all times.

• No person may bring a dog into Lord’s unless express written authority is obtained in advance from the Secretary & Chief Executive (e.g. in respect of a guide dog).

• Mobile Devices (including, but not restricted to, telephones, radios, cameras, music players, video recorders and players, watches, computers and other electrical or electronic devices) may be used subject to the following restrictions applying to their use, and for the purpose of this regulation Lord’s is divided into three areas, as follows:

° Area A: the Pavilion, the Middlesex Room of the Allen Stand, the Warner Stand Mezzanine Restaurant and the Warner Stand Upper Bar. Within this Area, at all times, Mobile Devices must not be allowed to ring or make any other audible sound, and no person may speak into a Mobile Device.

° Area B: the Pavilion Concourse and balconies, all other Enclosures and Stands, and all other seating areas from which the playing area can be viewed, including balconies of boxes. Within this Area once the umpires have appeared on the playing area for the purpose of starting or restarting play and until the umpires have left the playing area, Mobile Devices must not be allowed to ring or make any other audible sound, and no person may speak into a Mobile Device. Within this Area at other times, Mobile Devices may be allowed to ring and it is permitted to speak into them.

° Area C: all other parts of Lord’s. Within this Area, at all times, Mobile Devices may be allowed to ring and it is permitted to speak into them.

• It is prohibited for any photograph, video recording, film, sketch, painting or other image produced within Lord’s to be used for any commercial purpose, including (without limitation) for any commercial reproduction and distribution, whether as a freestanding image/recording or by application or incorporation of the same to or in any goods or use in connection with the provision of any services.

• The making of any such image for any of the commercial purposes referred to above is likewise prohibited save with the prior authorisation, in writing, of the Secretary & Chief Executive.

• No betting (unless specifically authorised by the MCC Committee), unnecessary noise, or confusion of any kind is permitted in any part of Lord’s. Flags, banners, musical instruments, klaxons, rattles, fireworks and other articles which may constitute an annoyance to spectators are also prohibited inside Lord’s. The wearing of fancy dress costumes and oversized hats inside Lord’s is prohibited. (In respect of the domestic Twenty20 matches, the words “flags, banners” are to be deleted from the beginning of the second sentence of this regulation).

• No person may offer articles for sale unless specifically authorised by MCC to do so. Unauthorised goods offered for sale within Lord’s will be confiscated.

• A Guest who has left Lord’s before 4pm will be re-admitted on the same day without further payment of the admission charge, but only if he or she produces a Hospitality Ticket valid for re-admission, or if issued, a return pass together with the retained portion of a Hospitality Ticket.

• On no occasion is play guaranteed.

• A Customer who purchases a Hospitality Package for a Test Match may be eligible for a refund in respect of the match ticket element of the Hospitality Package as follows:

° no play because the match has been completed - a full refund of the match ticket element;

° 10 overs or less because of weather conditions or completion of the match - a full refund of the match ticket element;

° 10.1 overs to 24.5 overs because of weather conditions or completion of the match - a 50% refund of the match ticket element.

• A Customer who purchases a Hospitality Package for an One Day International Match or the 40 league domestic final may be eligible
for a refund in respect of the match ticket element of the Hospitality Package if the amount of play is limited to the above numbers of overs, as stated under (ii) and (iii) above with no result being achieved, during the number of days set aside for the completion of the Match.

• A Customer who purchases a Hospitality Package for a domestic Twenty20 match, may be eligible for a refund in respect of the match ticket element of the Hospitality Package if because of weather conditions, five overs or less takes place.

• In no other circumstances, and on no other occasion, will any money in respect of admission, stand or car parking tickets or hospitality be returned.

• A Customer who purchases a Hospitality Package shall not be entitled to claim a refund in relation to any pre-ordered catering or any other additional services. Such services shall continue to be available to the Customer and the Guests for the day on which the Hospitality Package has been ordered.

• Any property left anywhere on MCC’s premises remains at the entire risk of the owner of the property or person leaving the same, and MCC accepts no liability for the theft or other loss or damage of such property.

• Private boxes and other entertainment facilities are not transferable and are subject to conditions laid down by the MCC Committee.

• Under no circumstances are Customers or Guests permitted to bring their own food or drink into the Hospitality Facility.

• Customers and Guests are expected to maintain an acceptable standard of dress while they are in the Hospitality Facility, and admittance may be refused to anyone wearing dilapidated garments of any kind. The dress requirement for the Hospitality Facility is as follows:

° Gentlemen: casual trousers or tailored shorts are acceptable, provided that they are reasonably smart. Jackets are not required, but neat shirts with collars, or polo shirts should be worn.

° Ladies: dresses; or skirts, trousers or shorts worn with blouses or smart tops which may be sleeveless. Bare feet, bare torsos or bare midriffs are not permitted under any circumstances.

• The permission to use the Hospitality Facility shall not include the provision of car parking facilities by MCC.

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