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Ticket & Ballot FAQs

Ticket & Ballot FAQs

Frequently asked questions for online ticketing

How do I login to the Ticket Website?

If applicants have previously supplied an e-mail address to the Club, M.C.C. will be sending you login details for the site. New applicants may register their details on the Home page of the Ticket Site by clicking 'Register' on the left-hand side of the screen.

How do I submit an order for inclusion in the ballot?

Once you have logged into the site, click on the 'Ballots' tab in the red bar. This will take you to the 'Ballot Landing' screen that shows the ballot for which you are entitled to enter. By clicking on the relevant ballot, applicants can then select the day required from the 'Ballot Events' page. Applicants will then be asked to select the Stand they would like to submit an order for and the number of tickets required on the 'Ballot Section' page. From the 'Summary' page, applicants are asked to check their order thoroughly before pressing the 'Submit' button, which will then prompt the applicant to complete their credit or debit card details. Once the order is submitted applicants will see the 'Ballot Entry Confirmation' screen, at this point an e-mail will be sent confirming the details of your ballot request.

In the ballot may I apply for tickets for more than one match day in a single order?

Yes. Applicants may apply for as many days as they wish. From the 'Summary' page applicants need to press the 'Choose Another Event' button which navigates you back to the list of events and repeat the process for entering the request for that day. However, applicants should be aware that success in the ballots for the various match days is not guaranteed.

In the ballot may I apply for Under 16s tickets?

Yes. Once you have selected the match day required and the section required, applicants may select Adults and Under 16 tickets, but the total number of tickets must not exceed the ballot entry amount. Applicants will be prompted if order exceeds the number of tickets allowed for that specific day.

In the ballot may I choose a specific stand?

Members of M.C.C. for the Members' Friends' Enclosures ballot may place these relevant stands in an order of preference. Applicants for the General Public ballot may select the Stand required.

In the ballot am I guaranteed the tickets I've requested?

Success in the ballot is not guaranteed.

If I am successful in the ballot, will the tickets allocated to me be seated together?

Yes. For an individual applicants order, M.C.C. will allocate the seats requested together.

What should I do if I wish to amend my submitted ballot request a specific day?

An applicant may amend their submit order by login back into the Ticket site. Select the ballot, then on the 'Ballot Event' screen a green tick will against a day previously submitted, click on the day and amend the tickets requested and re-submit quoting card details again. Please note the full process needs to be completed for the amendments to the order to be received by M.C.C. Applicants are also asked to note that the 'Summary' page will always show the full list of the applicants requests including any previously submitted orders. Pressing the 'Submit' button will overwrite any previously submitted requests. An e-mail will be sent showing the ballot request as it then stands.

What should I do if I wish to cancel a specific day from submitted ballot request?

An applicant may cancel a specific day from their submitted order by login back into the Ticket site. Select the ballot, then on the 'Ballot Event' page click on the 'Summary' button, then against the relevant day is a red cross, clicking it removes the request for that specific request. The order must then be re-submitted quoting card details again so the cancellation is registered with the M.C.C. Applicants are also asked to note that the 'Summary' page will always show the full list of the applicant's requests including any previously submitted orders. Pressing the 'Submit' button will overwrite any previously submitted requests. An e-mail will be sent showing the ballot request as it then stands.

I wish to add another day to an already submitted ballot request?

An applicant may add another day to their submit order by login back into the Ticket site. Select the ballot, then, on the 'Ballot Event' screen choose the day you wish to be included in the ballot for and enter the number of tickets required before pressing the 'Summary' button. The order must then be re-submitted quoting card details again so the application is registered with the M.C.C. Applicants are also asked to note that the 'Summary' page will always show the full list of the applicant's requests including any previously submitted orders. Pressing the 'Submit' button will overwrite any previously submitted requests. An e-mail will be sent showing the ballot request as it then stands. 

When will I know if my application has been successful in the ballot?

Applicants, who have submitted an e-mail address to the Club, will be notified of the outcome to their ballot application by e-mail shortly after ballot closing date.

If I am successful in the ballot, do I have the option of cancelling the tickets before the money is taken?

No, the payment for the tickets allocated to you will go through automatically. Tickets may be returned, subject to the provision of the Terms & Conditions of Sale.

If my friends and I submit separate orders, how do we get allocated seats together?

M.C.C. can accommodate requests for seating together from separate applicants. However, the total number in the group may not exceed ten people. Further details as to the process of requesting a group allocation may be obtained by emailing ticketing@mcc.org.uk quoting 'Group Enquiry' in the subject line. 

If I am successful with my ballot application, will the tickets be sent out?

Yes, the tickets will be dispatched as soon as possible.

What should I do if I do not receive a confirmation e-mail?

M.C.C. asks applicants that before confirming your order please check that your e-mail address has been correctly quoted. If the confirmation e-mail is not received, please send an e-mail to ticketing@mcc.org.uk, quoting your name and address to enquire as whether your order has been successfully submitted. M.C.C. will then re-send your confirmation email.

How do I purchase tickets?

If tickets are on sale to your customer group, you must first login into the Ticket Site by using the e-mail address registered with the Club and your specific password. Once logged in click on the 'Tickets' tab on the red bar. The list of available match days appears for you choose from. Click the 'Match Details' button next to the relevant day to see the full ticket and pricing screen, then press 'Buy Tickets'. Applicants then have the opportunity to select their preferred seating area from the 'Stand Availability and Pricing Options' and enter the quantity of tickets required then press 'Buy Tickets'. The applicants 'Basket' appears detailing the tickets selected for you by the system and to purchase these tickets click 'Checkout'. Applicants are then asked to complete their details including card number and expiry date. An e-mail will be sent to you with details of your order.

How do I purchase ticket for Under 16s?

If tickets are on sale to your customer group, you must first login into the Ticket Site by using the e-mail address registered with the Club and your specific password. Once logged in click on the 'Tickets' tab on the red bar. The list of available match days appears for you choose from. Then do the following:

  •     Click the 'Match Details' button next to the relevant day to see the full ticket and pricing screen.
  •     Click 'Buy Tickets'.
  •     Applicants then have the opportunity to select their preferred seating area from the 'Stand Availability and Pricing Options'.
  •     Enter the 'Quantity' of tickets required.
  •     Click 'Buy Tickets'.
  •     M.C.C. advises applicants to, at this point in the process, select 'Adult (16-125) these can be altered to Under 16 (3-15)'.
  •     Once on the 'Basket' screen click on the drop-down box containing 'Adult (16-125) and amend to Under 16 (3-15) next to the relevant ticket.
  •     Click 'Checkout' to complete the purchase.
Am I able to purchase specific seats?

No, applicants only have the opportunity to select a stand; the system will then allocate the next available seats in that stand.

When purchasing tickets, will the seats be together?

Once you have selected the 'Stand Availability and Pricing Options' and 'Quantity', upon pressing 'Buy Tickets' the system will allocated the next available seats together, these will be detailed in the 'Basket', however, if the system cannot allocate you seats together the applicant will see prompt informing them that the seats for that stand are not together. The applicant then has the choice of accepting the seats or removing them from the basket by clicking on the red crosses next to the relevant and selecting another stand or day by pressing 'Continue Shopping' button.

When purchasing tickets will I receive a confirmation e-mail?

At the point where payment is taken, an e-mail will be sent to you detailing the transaction.

Am I able to purchase tickets for other days in a single transaction?

Once you reach the 'Basket' with your selection for a day, by clicking on the 'Continue Shopping' button this will navigate you back to the list of available events.

I wish to purchase tickets for a person who is registered disabled but not confined to a wheelchair, what is the procedure?

Applicants are asked to telephone the M.C.C. Ticket Office on 020 7432 1000.

What credit and debit cards are accepted?

M.C.C. accepts only Visa, Mastercard and Maestro cards. If an applicant has their card changed after submitting an order, please contact the M.C.C. Ticket Office. All other card types including Solo and Electron cards are not accepted as a form of payment.

What food and drink can I buy at the Ground?

There are plenty of options for food & drink within the Ground and MCC is proud to be working with Jamie Oliver’s Fabulous Feasts to present the new and improved Lord's Food Village - find out more

There are also food hawkers who will be wandering around the concourse offering tasty snacks throughout the match.

Other bars and food areas under the Grand, Mound and Tavern Stands have a selection of drinks and food to choose from.

In the ballot may I choose a specific stand?

Members of M.C.C. for the Members' Friends' Enclosures ballot may place these relevant stands in an order of preference. Applicants for the General Public ballot may select the Stand required.

Can I bring alcohol to Lord's?

Lord's is the only international cricket venue in the world where spectators can bring alcohol into the ground.

This amount is limited to two pints of beer or one 75cl bottle of wine per spectator.

Amounts in excess of this will be confiscated.

Click here to read the full ground regulations.

In the ballot am I guaranteed the tickets I've requested?

Success in the ballot is not guaranteed.

The Lord's Ticket Ballot

What is the ballot?

The general public ticket ballot is the system used by MCC to allocate ticket for international matches which take place at Lord’s.

Why does MCC use a ballot system?

The Club believes that a randomly selected ballot system is the fairest method available to distribute tickets to as many applicants as possible so they can attend a match at the Home of Cricket.

How does it work?

Those wishing to attend an international match at Lord’s have a window of opportunity to apply for the ballot.

For the 2015 season, including the Investec Ashes Series Test between England and Australia, the ballot will be open between 15 December and XX.

Those wishing to apply for the ballot may do so at any time between these dates. Every application is treated equally, no matter when it is submitted, so take your time making your decisions.

Applications are received on a day-by-day basis, with a limit to the number of tickets an applicant can apply for on each day.

What days does the ballot apply for?

The 2015 ticket ballot features the following days:

England v Australia, 2nd Investec Ashes Test match – day 1

England v Australia, 2nd Investec Ashes Test match – day 2

England v Australia, 2nd Investec Ashes Test match – day 3

England v Australia, 2nd Investec Ashes Test match – day 4

England v Australia, 2nd Investec Ashes Test match – day 5

England v New Zealand, 1st Investec Test Match – day 1

England v New Zealand, 1st Investec Test Match – day 2

England v New Zealand, 1st Investec Test Match – day 3

England v New Zealand, 1st Investec Test Match – day 4

England v Australia, 2nd Royal London ODI

See the full 2015 fixture list

What happens to any unallocated tickets?

Any unallocated tickets following the drawing of the ballot are placed on general sale on a first-come first-served basis from tickets.lords.org a short while after the completion of the ballot.

All applicants will be informed via email of the success of their application, as well as being informed of tickets available on general sale.

So, how do I apply?

Applications for 2015's fixtures are open between December 15 2014 and January 7 2015.

Please read our step-by-step-guide and apply online at tickets.lords.org.


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