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Ticket & Ballot FAQs

Ticket & Ballot FAQs

Frequently asked questions for ticketing

How do I login to tickets.lords.org?

Existing customers can login to the site either by using their own unique Client Reference Number & Password, Email Address & Password; or Client Reference, Surname & Postcode.

New customers must Register and complete the required information.

All applicants must Login or Register before purchasing tickets or entering a ballot.

How do I submit an order for inclusion in the ballot?

Once you have logged into the site, click on the 'Ballots' tab in the blue bar.

This will take you to the 'Ballot Landing' screen that shows the ballot for which you are entitled to enter. By clicking on the relevant ballot, applicants can then select the day required from the 'Ballot Events' page. Applicants will then be asked to select the Stand they would like to submit an order for and the number of tickets required on the 'Ballot Section' page.

From the 'Summary' page, applicants are asked to check their order thoroughly before pressing the 'Submit' button, which will then prompt the applicant to complete their credit or debit card details. Once the order is submitted applicants will see the 'Ballot Entry Confirmation' screen, at this point an e-mail will be sent confirming the details of your ballot request.

In the ballot may I apply for tickets for more than one match day in a single order?

Yes. Applicants may apply for as many days as they wish. From the 'Summary' page applicants need to press the 'Choose Another Event' button which navigates you back to the list of events and repeat the process for entering the request for that day. However, applicants should be aware that success in the ballots for the various match days is not guaranteed.

In the ballot may I apply for Under 16s tickets?

Yes. Once you have selected the match day required and the section required, applicants may select Adults and Under 16 tickets, but the total number of tickets must not exceed the ballot entry amount. Applicants will be prompted if order exceeds the number of tickets allowed for that specific day.

In the ballot may I choose a specific stand?

Members of MCC, in the Members' Friends' Enclosures ballot, on days where the reserved seat scheme is in operation, must select which area they would like to sit in.

Applicants in the General Public ballot must also select the Stand they would like to be sat in during the application process.

In the ballot am I guaranteed the tickets I've requested?

Members of MCC, who have applied for seats in the reserved sections, may be allocated an alternative stand and have their allocation scaled down subject to the result and the demand in the Members’ Friends’ Enclosure Ballot.

Members of MCC, who have applied for unreserved Rover tickets, may have their allocation scaled down subject to the result and the demand in the Members’ Friends’ Enclosure Ballot.

General Public ballot applicants may be allocated an alternative stand depending on the demand and the result of the ballot.

Success in any of the ballots is not guaranteed.

If I am successful in the ballot, will the tickets allocated to me be seated together?

Yes. For an individual applicants order, M.C.C. will allocate the seats requested together.

What should I do if I wish to amend my submitted ballot request a specific day?

An applicant may amend their submit order by login back into the Ticket site. Select the ballot, then on the 'Ballot Event' screen a green tick will against a day previously submitted, click on the day and amend the tickets requested and re-submit quoting card details again. Please note the full process needs to be completed for the amendments to the order to be received by M.C.C. Applicants are also asked to note that the 'Summary' page will always show the full list of the applicants requests including any previously submitted orders. Pressing the 'Submit' button will overwrite any previously submitted requests. An e-mail will be sent showing the ballot request as it then stands.

What should I do if I wish to cancel a specific day from submitted ballot request?

An applicant may cancel a specific day from their submitted order by login back into the Ticket site. Select the ballot, then on the 'Ballot Event' page click on the 'Summary' button, then against the relevant day is a red cross, clicking it removes the request for that specific request. The order must then be re-submitted quoting card details again so the cancellation is registered with the M.C.C. Applicants are also asked to note that the 'Summary' page will always show the full list of the applicant's requests including any previously submitted orders. Pressing the 'Submit' button will overwrite any previously submitted requests. An e-mail will be sent showing the ballot request as it then stands.

I wish to add another day to an already submitted ballot request?

An applicant may add another day to their submit order by login back into the Ticket site. Select the ballot, then, on the 'Ballot Event' screen choose the day you wish to be included in the ballot for and enter the number of tickets required before pressing the 'Summary' button. The order must then be re-submitted quoting card details again so the application is registered with the M.C.C. Applicants are also asked to note that the 'Summary' page will always show the full list of the applicant's requests including any previously submitted orders. Pressing the 'Submit' button will overwrite any previously submitted requests. An e-mail will be sent showing the ballot request as it then stands. 

When will I know if my application in the ballot has been succesful?

Applicants, who have submitted an e-mail address to the Club, will be notified of the outcome to their ballot application by e-mail shortly after the relevant ballots closing date.

If I am successful in the ballot, do I have the option of cancelling the tickets before the money is taken?

No, the payment for the tickets allocated to you will go through automatically. Tickets may be returned, subject to the provision of the Terms & Conditions of Sale.

When applying in the General Public Ballot, how do my friends and I get seats together?

In the General Public Ballot, MCC can accommodate requests for seating together from separate applicants but the total number of tickets may not exceed ten.

Further details as to the process of requesting a group allocation may be found on tickets.lords.org and clicking the More Info button next to the relevant match day.

Details may also be obtained by e-mailing ticketing@mcc.org.uk quoting 'Group Enquiry' in the subject line.

Once an applicant is ready to submit a group application, the email requesting that the applications are put together must be sent within 48 hours of the ballot closing.

E-mails received after this time will not be included in the group application process.

If I am successful with my ballot application, will the tickets be sent out?

Yes, the tickets will be dispatched as soon as possible.

I have changed my address, what should I do?

Members and Candidates of MCC must contact the MCC Membership Department as soon as possible.

General Public applicants can login to their account and amend their details; or alternatively, telephone the MCC Ticket Office on 020 7432 1000.

The Club advises public applicants to amend their address as soon as possible as a 10% duplicate fee will be applied to all tickets if the tickets are sent to an old address.

Am I able to purchase tickets for friends?

Applicants may purchase tickets for their family and friends. However, the original applicant remains responsible for the conduct of the person or persons using the tickets.

Please note MCC will cancel any tickets being offered for sale in contravention of the Sale & Distribution of Tickets and gives notice of its policy to identify tickets being illegally resold or transferred to unauthorised agents or third parties.

Furthermore holders of such tickets shall be refused admittance to Lord’s.

What should I do if I do not receive a confirmation e-mail?

M.C.C. asks applicants that before confirming your order please check that your e-mail address has been correctly quoted. If the confirmation e-mail is not received, please send an e-mail to ticketing@mcc.org.uk, quoting your name and address to enquire as whether your order has been successfully submitted. M.C.C. will then re-send your confirmation email.

How do I purchase tickets?

If tickets are on sale to your customer group, you must first login you’re your account on tickets.lords.org. The list of available match days appears for you to choose from.

Click the ‘More Info’ button next to the relevant day, this has details about the Ground, the match day including pricing.

To purchase tickets click on the ‘Quick Seats’ button. Applicants must enter the number of tickets required and then choose the stand, tier and block they wish to be seated in and then press ‘Find Seats’. Details of the tickets selected appear at the bottom of the screen, press ‘Add to Basket’.

Applicants are then asked to ‘Checkout’ and complete their card number and expiry date.

Once the payment has been authorised an e-mail will be sent to you with details of your order.
 

How do I purchase tickets for Under 16s?

If tickets are on sale to your customer group, you must first login you’re your account on tickets.lords.org. The list of available match days appears for you to choose from.

Click the ‘More Info’ button next to the relevant day, this has details about the Ground, the match day including pricing.

To purchase tickets click on the ‘Quick Seats’ button.

Applicants must enter the total number of tickets required including any for Under 16s and then choose the stand, tier and block they wish to be seated in and then press ‘Find Seats’.

Details of the tickets selected appear at the bottom of the screen, press ‘Add to Basket’.

Once the tickets are in the basket, click on the dropdown box next to ‘Adult’ and then select ‘Under 16’, the price of the ticket will be adjusted accordingly.

Applicants are then asked to ‘Checkout’ and complete their card number and expiry date.

Once the payment has been authorised an e-mail will be sent to you with details of your order.

I’m bringing a child. What sort of ticket do they need?

Discounted tickets are available for children under 16 years of age, who must be under 16 on the relevant match day.

Babes-in-arms may be carried into Lord’s free of charge, so long as they will not occupy a seat themselves.

It is recommended that a ticket is purchased for any child over three years of age.

Am I able to purchase specific seats?

No, applicants can choose the stand, tier and block number they wish to be seated in. The system will then allocate the next available.



When purchasing tickets, will the seats be together?

Once you have selected the quantity, the stand, tier and block required press ‘Find Seats’. If the system cannot find you seats together, a prompt will appear. You then have the option of selecting an alternative block, tier and stand should you so wish.

When purchasing tickets will I receive a confirmation e-mail?

At the point where payment is taken, an e-mail will be sent to you detailing the transaction.

Am I able to purchase tickets for other days in a single transaction?

Once you reach the 'Basket' with your selection for a day, by clicking on the 'Continue Shopping' button this will navigate you back to the list of available events.

I wish to purchase tickets for a person who has a disability but is not a wheelchair used, what is the procedure?

Applicants are asked to telephone the MCC Ticket Office on 020 7432 1000.

What credit and debit cards are accepted?

M.C.C. accepts Visa, Mastercard, American Express and Maestro cards. If an applicant has their card changed after submitting an order, please contact the M.C.C. Ticket Office. All other card types including Solo and Electron cards are not accepted as a form of payment.


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