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Ticket & Ballot FAQs

Ticket & Ballot FAQs

Frequently asked questions for online ticketing

How do I login to the Ticket Website?

If applicants have previously supplied an e-mail address to the Club, M.C.C. will be sending you login details for the site. New applicants may register their details on the Home page of the Ticket Site by clicking 'Register' on the left-hand side of the screen.

How do I submit an order for inclusion in the ballot?

Once you have logged into the site, click on the 'Ballots' tab in the red bar. This will take you to the 'Ballot Landing' screen that shows the ballot for which you are entitled to enter. By clicking on the relevant ballot, applicants can then select the day required from the 'Ballot Events' page. Applicants will then be asked to select the Stand they would like to submit an order for and the number of tickets required on the 'Ballot Section' page. From the 'Summary' page, applicants are asked to check their order thoroughly before pressing the 'Submit' button, which will then prompt the applicant to complete their credit or debit card details. Once the order is submitted applicants will see the 'Ballot Entry Confirmation' screen, at this point an e-mail will be sent confirming the details of your ballot request.

In the ballot may I apply for tickets for more than one match day in a single order?

Yes. Applicants may apply for as many days as they wish. From the 'Summary' page applicants need to press the 'Choose Another Event' button which navigates you back to the list of events and repeat the process for entering the request for that day. However, applicants should be aware that success in the ballots for the various match days is not guaranteed.

In the ballot may I apply for Under 16s tickets?

Yes. Once you have selected the match day required and the section required, applicants may select Adults and Under 16 tickets, but the total number of tickets must not exceed the ballot entry amount. Applicants will be prompted if order exceeds the number of tickets allowed for that specific day.

In the ballot may I choose a specific stand?

Members of M.C.C. for the Members' Friends' Enclosures ballot may place these relevant stands in an order of preference. Applicants for the General Public ballot may select the Stand required.

In the ballot am I guaranteed the tickets I've requested?

Success in the ballot is not guaranteed.

If I am successful in the ballot, will the tickets allocated to me be seated together?

Yes. For an individual applicants order, M.C.C. will allocate the seats requested together.

What should I do if I wish to amend my submitted ballot request a specific day?

An applicant may amend their submit order by login back into the Ticket site. Select the ballot, then on the 'Ballot Event' screen a green tick will against a day previously submitted, click on the day and amend the tickets requested and re-submit quoting card details again. Please note the full process needs to be completed for the amendments to the order to be received by M.C.C. Applicants are also asked to note that the 'Summary' page will always show the full list of the applicants requests including any previously submitted orders. Pressing the 'Submit' button will overwrite any previously submitted requests. An e-mail will be sent showing the ballot request as it then stands.

What should I do if I wish to cancel a specific day from submitted ballot request?

An applicant may cancel a specific day from their submitted order by login back into the Ticket site. Select the ballot, then on the 'Ballot Event' page click on the 'Summary' button, then against the relevant day is a red cross, clicking it removes the request for that specific request. The order must then be re-submitted quoting card details again so the cancellation is registered with the M.C.C. Applicants are also asked to note that the 'Summary' page will always show the full list of the applicant's requests including any previously submitted orders. Pressing the 'Submit' button will overwrite any previously submitted requests. An e-mail will be sent showing the ballot request as it then stands.

I wish to add another day to an already submitted ballot request?

An applicant may add another day to their submit order by login back into the Ticket site. Select the ballot, then, on the 'Ballot Event' screen choose the day you wish to be included in the ballot for and enter the number of tickets required before pressing the 'Summary' button. The order must then be re-submitted quoting card details again so the application is registered with the M.C.C. Applicants are also asked to note that the 'Summary' page will always show the full list of the applicant's requests including any previously submitted orders. Pressing the 'Submit' button will overwrite any previously submitted requests. An e-mail will be sent showing the ballot request as it then stands. 

When will I know if my application has been successful in the ballot?

Applicants, who have submitted an e-mail address to the Club, will be notified of the outcome to their ballot application by e-mail shortly after ballot closing date.

If I am successful in the ballot, do I have the option of cancelling the tickets before the money is taken?

No, the payment for the tickets allocated to you will go through automatically. Tickets may be returned, subject to the provision of the Terms & Conditions of Sale.

If my friends and I submit separate orders, how do we get allocated seats together?

M.C.C. can accommodate requests for seating together from separate applicants. However, the total number in the group may not exceed ten people. Further details as to the process of requesting a group allocation may be obtained by emailing ticketing@mcc.org.uk quoting 'Group Enquiry' in the subject line. 

If I am successful with my ballot application, will the tickets be sent out?

Yes, the tickets will be dispatched as soon as possible.

What should I do if I do not receive a confirmation e-mail?

M.C.C. asks applicants that before confirming your order please check that your e-mail address has been correctly quoted. If the confirmation e-mail is not received, please send an e-mail to ticketing@mcc.org.uk, quoting your name and address to enquire as whether your order has been successfully submitted. M.C.C. will then re-send your confirmation email.

How do I purchase tickets?

If tickets are on sale to your customer group, you must first login into the Ticket Site by using the e-mail address registered with the Club and your specific password. Once logged in click on the 'Tickets' tab on the red bar. The list of available match days appears for you choose from. Click the 'Match Details' button next to the relevant day to see the full ticket and pricing screen, then press 'Buy Tickets'. Applicants then have the opportunity to select their preferred seating area from the 'Stand Availability and Pricing Options' and enter the quantity of tickets required then press 'Buy Tickets'. The applicants 'Basket' appears detailing the tickets selected for you by the system and to purchase these tickets click 'Checkout'. Applicants are then asked to complete their details including card number and expiry date. An e-mail will be sent to you with details of your order.

How do I purchase ticket for Under 16s?

If tickets are on sale to your customer group, you must first login into the Ticket Site by using the e-mail address registered with the Club and your specific password. Once logged in click on the 'Tickets' tab on the red bar. The list of available match days appears for you choose from. Then do the following:

  •     Click the 'Match Details' button next to the relevant day to see the full ticket and pricing screen.
  •     Click 'Buy Tickets'.
  •     Applicants then have the opportunity to select their preferred seating area from the 'Stand Availability and Pricing Options'.
  •     Enter the 'Quantity' of tickets required.
  •     Click 'Buy Tickets'.
  •     M.C.C. advises applicants to, at this point in the process, select 'Adult (16-125) these can be altered to Under 16 (3-15)'.
  •     Once on the 'Basket' screen click on the drop-down box containing 'Adult (16-125) and amend to Under 16 (3-15) next to the relevant ticket.
  •     Click 'Checkout' to complete the purchase.
Am I able to purchase specific seats?

No, applicants only have the opportunity to select a stand; the system will then allocate the next available seats in that stand.

When purchasing tickets, will the seats be together?

Once you have selected the 'Stand Availability and Pricing Options' and 'Quantity', upon pressing 'Buy Tickets' the system will allocated the next available seats together, these will be detailed in the 'Basket', however, if the system cannot allocate you seats together the applicant will see prompt informing them that the seats for that stand are not together. The applicant then has the choice of accepting the seats or removing them from the basket by clicking on the red crosses next to the relevant and selecting another stand or day by pressing 'Continue Shopping' button.

When purchasing tickets will I receive a confirmation e-mail?

At the point where payment is taken, an e-mail will be sent to you detailing the transaction.

Am I able to purchase tickets for other days in a single transaction?

Once you reach the 'Basket' with your selection for a day, by clicking on the 'Continue Shopping' button this will navigate you back to the list of available events.

I wish to purchase tickets for a person who is registered disabled but not confined to a wheelchair, what is the procedure?

Applicants are asked to telephone the M.C.C. Ticket Office on 020 7432 1000.

What credit and debit cards are accepted?

M.C.C. accepts only Visa, Mastercard and Maestro cards. If an applicant has their card changed after submitting an order, please contact the M.C.C. Ticket Office. All other card types including Solo and Electron cards are not accepted as a form of payment.

Law changes 2013 quiz

1. A batsman with a runner is on strike. The ball is a No ball. The striker moves out of his ground to play at the ball but he misses it. He tries to get back into his ground but is not able to do so before the wicket-keeper puts the wicket down. The runn

He is not out. The injured striker is now protected from what would have been a stumping if it was not a No ball. See Law 2.8(e)

2. A fast bowler, while waiting for the batsman to have a replacement bat brought out to him, bowls the match ball hard into the ground at the fielder at mid-off. He is preparing to do this again. What should you do?

This form of practice is not wasting time but it is likely to cause damage to the ball under Law 42.3 if the ball is bowled hard into the ground. The penalties outlined in Law 42.3 should be followed. These are:
(i) change the ball forthwith. It shall be for the umpires to decide on the replacement ball. It shall, in their opinion, have had wear comparable to that which the previous ball had received immediately prior to the contravention.
Additionally the bowler’s end umpire shall
(ii) award 5 penalty runs to the batting side.
(iii) inform the batsmen that the ball has been changed.
(iv) inform the captain of the fielding side that the reason for the
action was the unfair interference with the ball.
(v) inform the captain of the batting side as soon as practicable of what has occurred.
(vi) together with the other umpire report the occurrence as soon as possible after the match to the Executive of the fielding side and to any Governing Body responsible for the match, who shall take such action as is considered appropriate against the captain and team concerned.

3. In a game where a new ball can be taken after 80 overs, the captain of the fielding side takes a new ball after 82.3 overs. What is the earliest point that the next new ball can be taken?

The third new ball can be taken at the start of the 164th over. (See Law 5.4)

4. Between deliveries in the middle of an over, you notice a fielder at fine leg bowling some practice balls to a coach who is standing beyond the boundary. They are not using the match ball for this. The fielder in question had bowled the preceding over.

This form of practice is illegal, as it involves a ball other than the match ball and also involves someone who is not a member of the fielding side. (Either one of these conditions is enough to breach Law 17.) The fielder must not be allowed to bowl until at least 30 minutes playing time has elapsed from the moment of the contravention, or until one hour has elapsed, whichever is the sooner. (See Law 17)

5. The striker hits the ball, which is not a No ball, in the air towards the boundary. A fielder near the boundary ‘catches’ the ball on the run within the field of play but his momentum is taking him towards the boundary. He throws the ball in the air be

5) Yes, the striker is out Caught. The first fielder’s first contact with the ball must be when he is grounded within the boundary or, if he is airborne, when he took off from within the boundary. However, any subsequent contact by any fielder can be made from any position, as long as the fielder is not in contact with the ball and the ground beyond the boundary at the same time. (See Laws 19 and 32)

6. The bowler, during his delivery stride, accidentally breaks the wicket with his knee. The delivery hits the striker’s wicket. What should you do as the bowler’s end umpire?

You should call and signal No ball. The striker is not out Bowled. (See Law 24.6)

7. The striker hits a ball, which was not a No ball, in the air to the fielder at short-leg. The ball hits the fielder’s shoulder, then the grille of his helmet, before the fielder catches the ball. There is an appeal and the batsman starts to walk off th

It cannot be a fair catch if the ball has touched the helmet being worn by a fielder at any stage between leaving the bat and the completion of the catch. However, the ball remains in play and no penalty runs should be awarded. You should call and signal Dead ball, as the batsman is leaving his wicket under the misapprehension of being out. You should tell the striker and the captain of the fielding side that the striker is not out Caught because the ball had touched a fielder’s helmet. (See Law 32)

8. The striker hits a ball, which is not a No ball, and it lobs in the air and it seems it might land on his own stumps. The wicket-keeper was standing next to the stumps but, before he could take what would have been a simple catch, the striker knocks th

The striker is out Obstructing the field. Although the circumstances of Law 33 (Handled the ball) are met, the fact that a catch was obstructed means that he should be out Obstructing the Field. (See Laws 33 & 37).

9. During a drinks interval, you notice one of the batsmen getting some coaching from his coach on the outfield. This involves the coach throwing him some balls to practice his forward defence shot. The batting side has not been warned previously about pr

This form of practice is not allowed – see Law 17.3. You should warn the player that the practice is not permitted, and inform the other umpire, the captain of the fielding side and, as soon as practicable, the captain of the batting side of the reason for this action. This warning shall apply throughout the innings. The umpire shall so inform each incoming batsman. (Note, any subsequent breach by the batting side will incur a five run penalty.)

10. During a delay while the sight-screen is being moved, the bowler bowls a practice ball to a fielder, using the match ball. It is just a slow ball but it bounces once before the fielder catches it. Is this practice allowed?

Yes, this practice is allowed. It is not wasting time and it is unlikely to cause damage to the ball. (See Law 17.3)

11. A batsman with a runner is on strike. The ball is not a No ball. The striker moves out of his ground to play at the ball but he misses it. He just manages to get back into his ground before the wicket-keeper puts the wicket down. However, when the wic

The striker is out Run out. He cannot be out Stumped because of the position of his runner. (See Law 2.8(e))

12. The bowler delivers the ball from a position close to the return crease but it is not a No ball. You are sure that the bowler has not touched the stumps at any stage during the delivery. The batsman hits the ball in the air and is caught at mid off. A

The striker is out Caught. You are sure that the bowler did not breach Law 24.6 and so the ball is not a No ball. No ball should only be called if you are sure that it was the bowler who broke the wicket. You may consult your colleague for verification if needed.

13. The batsmen are running and a run out might occur. The ball is powerfully thrown by a fielder towards the wicket keeper. One of the batsmen, who is running to make good his ground on a straight and wholly acceptable path, raises his hand and uses it t

The batsman is not out. If you are sure that the batsman’s act was one of self-defence, he is not out. (See Law 37.1). The fact that a run out might have occurred is irrelevant in this incident.

14. The striker makes a lawful second strike, using his bat, in defence of his wicket. The ball goes towards gulley, where a fielder picks it up and attempts to run out the striker, who is standing just out of his ground. The throw misses the stumps and t

Runs are no longer permitted after a lawful second strike, even after an overthrow. You should call and signal Dead ball once the batsmen have completed the first run and return them to their original ends. (See Law 34)

15. The batsman is ready to take strike and all the fielders are in their correct positions. The bowler chooses to bowl three practice deliveries to the fielder at mid off, which the fielder catches on the full. You are the bowler’s end umpire. What shoul

This is time wasting by the fielding side. You should warn the captain of the fielding side, indicating that this is a first and final warning. You should also inform the batsmen of what has occurred. (See Laws 17 and 42.3)

16. A spin bowler accidentally breaks the wicket at his own end during his delivery stride. You are the bowler’s end umpire and you immediately call and signal No ball. However, the bowler, who realises what he has done, does not release the ball. What sh

The ball is not a No ball if it is not delivered by the bowler. You should call and signal Dead ball and then turn to the scorers and signal only a Dead ball signal. You may need to clarify the situation later with the scorers. (See Laws 23 & 24)

17. The striker plays the ball and it drops in front of him. He immediately picks it up and throws the ball to a close fielder. No fielder has communicated with the batsman. How does the umpire answer an appeal?

He is out Obstructing the field. (See Law 37)

18. A batsman hits the ball, the last of the over, and the ball rolls towards his wicket. He is concerned that he might be bowled, so he kicks the ball away to guard his wicket. The batsmen then start to run before a fielder picks up the ball and throws i

You should wait either until the batsmen have completed their first run or until the ball becomes dead for any other reason. Runs are not allowed after a lawful second strike but the fielding side should be given the chance for a Run out to occur during the first attempted run. If the batsmen have completed one run, you should call and signal Dead ball and return them to their original ends. If a Run out or Obstruction of the field occurs before the first run is completed, the relevant batsman will be out. (See Law 34)

19. The striker hits the ball a second time in safeguarding his wicket and it goes towards square leg. The batsmen run. A fielder picks up and throws the ball, which hits the helmet of the fielder left on the ground behind the wicket- keeper. It hits the

You should call and signal Dead ball as soon as the ball hits the helmet. You should return the batsmen to their original ends, informing them that runs cannot be scored after a lawful second strike. You should repeat the Dead ball signal to the scorers and, if necessary, clarify that no Penalty runs are scored for the ball striking the helmet. (See Law 34)

20. A straight drive played along the ground by the striker is wilfully stopped by the non-striker with his hand not holding the bat (not in self-defence). There is an appeal. Y ou are the bowler’ s end umpire. What should you do? Would your decision be d

In the first scenario, the non-striker is out Obstructing the field. Under the new Law, only the striker can be out Handled the ball and only during a limited period while he is receiving the ball. In the second scenario where a catch is obstructed, the striker would be out Obstructing the field, even though it was the non-striker who caused the obstruction. (See Laws 33 & 37)

County Match Day Packages FAQs

What is the dress code?

The dress code for County Match Day Packages is smart/casual.

Smart jeans are acceptable but ripped jeans, flip flops or trainers are not.

When will I receive my tickets?

Tickets will be dispatched two weeks prior to the match-day you are attending

What time is the Tour of Lord's?

Tour times vary depending on the match. Generally for all Royal London One-Day Cup matches, tours are at 11.30am and for LV= County Cricket matches, tours are at 9.30am. These are all subject to change and depend on the match timings.

Where do we meet?

Please come to the Grace Gates and inform the stewards of your arrival. A member of the Lord’s Team will meet you.

Are children/babies allowed in the restaurant?

Yes – although we do not offer a children’s menu.

Please let us know if you require a highchair in advance so we can accommodate this.

We also ask that you are mindful of other diners.

Do you cater for special dietary requirements?

We try to accommodate all dietary requirements, please inform us at the time of booking.

Do you have lift access?

There is no lift access to the Warner Stand or Warner Restaurant – there are two flights of stairs up to the restaurant.

Please contact the Hospitality Sales Team on 020 7616 8598 or email hospitality@mcc.org.uk if this is restrictive to your visit.

Is there wheelchair access?

We have wheelchair access around the ground and within some of the stands.

However there is no wheelchair access to the Warner Restaurant or the MCC Museum - please call the Hospitality Sales Team on 020 7616 8598 or email hospitality@mcc.org.uk for further assistance with this.

What happens if it rains?

The Lord's Tour, Warner Restaurant Lunch and (where applicable) Afternoon Tea will be provided - whatever the weather - but there is no refund available.

What happens if the match finishes early?

In the event of an early match conclusion, resulting in no play whatsoever on your chosen date - you will be able to book in for an alternative date.

What is the format of the day?

Your day starts with the Lords Tour, which will last approximately 1.5 hours, concluding in the Lord’s Shop.

You will be allocated a time for lunch in the restaurant after which you are free to watch the cricket.

What time is lunch?

Your time for lunch will be indicated on your letter sent with your match ticket two weeks prior to the day. Lunch is generally served between 12pm and 2:30pm.

Which matches can I come to?

The CMDH is valid against all Middlesex LV= County Cricket matches and Royal London One-Day Cup matches, excluding the Royal London One-Day Cup Final. Please note it is not valid for any International or NatWest T20 Blast matches.

Can I buy the package for someone else?

Yes – these are often purchased as gifts for other people to redeem.

Which stand will the seats be in?

All county games have unreserved seating, so you will be able to sit wherever you like in whichever stand is open on that particular day.

Does the tour gain access to the Pavilion?

We make every effort to allow entry into the Pavilion on a match day, although this is never guaranteed. Match-day tours information will be available on this website before the game.

Can I take photographs?

You are able to take photographs around the ground; however you are not permitted to take photographs in the MCC Museum or the Pavilion.

Can I park at the ground?

If you are disabled, or travelling with someone who is, then do contact the MCC Club Facilities Department on 020 7616 8653 or at Clubfacilities@mcc.org.uk. They will be able to arrange drop off and pick up points ahead of your visit.

Do you offer concessionary rates?

There are no concessionary rates available.

Restaurant FAQs

What is the dress code?

The dress code is smart/casual. Smart jeans are acceptable, but not ripped jeans, flip flops or trainers.

Which restaurants can I book if I am not an MCC member?

The Thomas Lord Suite, Harris Garden and MCC Cricket Academy are open to MCC Members and the general public for international matches.

The Sir Pelham Warner Restaurant is open to MCC Members and guests for international and T20 matches; however it is open to the general public for county matches.

MCC Members have a priority booking period, until Monday 10 February 2014 when we will be open to the general public.

Will I receive restaurant tickets?

The Thomas Lord Suite is the only ticketed restaurant, for all others please bring along your confirmation letter on the day.

Are children/babies allowed in the restaurant?

Yes – although we do not offer a children’s menu. Please do let us know if you require a high chair in advance so we can accommodate this. We also ask that you are mindful of the other diners.

Dietary requirements?

We try to accommodate all dietary requirements, please inform us of any dietary requirements at the time of booking.

Do you have lift access?

There is no lift access to the Warner stand or Warner restaurant – there are two flights of stairs up to the restaurant.

All other restaurants have lift access or are at ground level.

How do I reserve a table?

Please call the restaurant reservation line on 020 7616 8563 or email restaurants@lords.org

What is the maximum table size I can book?

The maximum table size is for six people in all our restaurants.

What time is breakfast served from?

Breakfast is served from gate opening time until 10:45am

What happens if it rains?

If it rains your restaurant reservation will go ahead as normal as play will not be abandoned until late in the afternoon by which time breakfast and lunch will have passed.

There are no refunds for restaurant bookings should play be delayed or abandoned due to adverse weather conditions.


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