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Catering Retail Operations Manager

Closing date:
01 March 2019

Lord’s Cricket Ground, the home of cricket and owned by Marylebone Cricket Club (“MCC”), is renowned worldwide for staging international cricket matches with up to 28,500 spectators in attendance. Lord’s is a stunning venue steeped in history and charm. From the grandeur of the Long Room in the Grade II* listed Pavilion, to the modernity and style of the J.P. Morgan Media Centre, the Ground offers a dazzling array of possibilities for events of all types.

An exciting opportunity has arisen within our Catering Team for a Catering Retail Operations Manager to work alongside an established operations team at the forefront of premium catering service delivery across all events. With a diverse offering across the ground ranging from 23 bars, 10 food outlets, in house barista coffee shop, 150 seater match-day restaurant, 100-1500 capacity staff feeding area and up to 8 different 3rd party suppliers including hampers.

This role is an all-encompassing role where you need to love your job and have a real passion for food, drink and excellent service delivery.  It’s a fast paced, varied business, often dealing with senior executives of the Club along with its Member’s so we are looking for someone that thrives in a fast paced, challenging environment.  You will need to be a strong manager that is able to motivate a team and understand the challenges of a commercial account.

Main Responsibilities

  • To manage the day to day coordination and operations on match day and non-match day experiences. 
  • Responsible for FOH service, standards and operation.
  • To effectively manage sales, GP Margins, Labour and other variables.
  • To work together with the kitchen team with product innovation and operational delivery along with allergen and dietary training.
  • To be the focal point for match day briefings and FOH training.
  • To be an identifiable leader within the Catering team.

The Ideal Candidate

  • Must have experience in a similar role within a high volume, food and beverage led business.
  • Must possess knowledge of food and beverage trends within the industry.
  • Clear ability to engage, inspire and motivate a large casual management and worker team.
  • Demonstrate a commercial experience to identify upsell opportunities.
  • Clear and concise communicator at all levels.
  • Standards driven, quality and service focused.
  • High street or stadia retail experience desirable.
  • Solid demonstration of managing a labour budget.
  • Ability to maximise bottom line delivery with general cost control.
  • A strong logistical and technical understanding within a multifaceted business.
  • Level 3 in Food Hygiene is also preferred.

Values and behaviours

In line with the Club’s Values, you will demonstrate:

  • A positive and proactive approach to all elements of the role
  • Responsibility for your own actions and outputs
  • Demonstrate respect and courtesy to the Club’s staff and visitors
  • Promote teamwork by supporting others and sharing knowledge
  • Deliver high quality work and service in a timely manner

Skills and ability testing will form part of the selection process

Please click here for the full job profile

Applications should include a cv and covering letter, which should state your salary expectations for this role

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