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Catering Retail Operations Manager

Contract:
Permanent
Closing date:
01 March 2019
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Lord’s Cricket Ground, the home of cricket and owned by Marylebone Cricket Club (“MCC”), is renowned worldwide for staging international cricket matches with up to 28,500 spectators in attendance. Lord’s is a stunning venue steeped in history and charm. From the grandeur of the Long Room in the Grade II* listed Pavilion, to the modernity and style of the J.P. Morgan Media Centre, the Ground offers a dazzling array of possibilities for events of all types.

An exciting opportunity has arisen within our Catering Team for a Catering Retail Operations Manager to work alongside an established operations team at the forefront of premium catering service delivery across all events. With a diverse offering across the ground ranging from 23 bars, 10 food outlets, in house barista coffee shop, 150 seater match-day restaurant, 100-1500 capacity staff feeding area and up to 8 different 3rd party suppliers including hampers.

This role is an all-encompassing role where you need to love your job and have a real passion for food, drink and excellent service delivery.  It’s a fast paced, varied business, often dealing with senior executives of the Club along with its Member’s so we are looking for someone that thrives in a fast paced, challenging environment.  You will need to be a strong manager that is able to motivate a team and understand the challenges of a commercial account.

Main Responsibilities

  • To manage the day to day coordination and operations on match day and non-match day experiences. 
  • Responsible for FOH service, standards and operation.
  • To effectively manage sales, GP Margins, Labour and other variables.
  • To work together with the kitchen team with product innovation and operational delivery along with allergen and dietary training.
  • To be the focal point for match day briefings and FOH training.
  • To be an identifiable leader within the Catering team.

The Ideal Candidate

  • Must have experience in a similar role within a high volume, food and beverage led business.
  • Must possess knowledge of food and beverage trends within the industry.
  • Clear ability to engage, inspire and motivate a large casual management and worker team.
  • Demonstrate a commercial experience to identify upsell opportunities.
  • Clear and concise communicator at all levels.
  • Standards driven, quality and service focused.
  • High street or stadia retail experience desirable.
  • Solid demonstration of managing a labour budget.
  • Ability to maximise bottom line delivery with general cost control.
  • A strong logistical and technical understanding within a multifaceted business.
  • Level 3 in Food Hygiene is also preferred.

Values and behaviours

In line with the Club’s Values, you will demonstrate:

  • A positive and proactive approach to all elements of the role
  • Responsibility for your own actions and outputs
  • Demonstrate respect and courtesy to the Club’s staff and visitors
  • Promote teamwork by supporting others and sharing knowledge
  • Deliver high quality work and service in a timely manner

Skills and ability testing will form part of the selection process

Please click here for the full job profile

Applications should include a cv and covering letter, which should state your salary expectations for this role

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