Key Tasks and Accountabilities
♣ Conduct tours of Lord’s Cricket Ground approximately 30 minutes to 4 hours in length, to the specification provided by the Tours Office Staff.
♣ Ability to talk to and hold interest of large and varied groups of visitors from school groups to formal dinner events.
♣ Observe visitor behaviour and provide the Tours Office with feedback on ways in which the visitor experience could be improved.
Provide details of availability to the Tours Office Staff at least four weeks prior to the start of the roster period.
♣ Provide visitors with information regarding other services and facilities MCC offers.
♣ Ability to assist the Tours office in the development of Tours as and when required.
♣ Ability to communicate to a range of ages, nationalities and deliver tours for various situations. Willingness to deliver a range of tour types- e.g. Children’s Tours, Corporate Events, Players’ Dining Room Experience Tours, etc.
♣ In consultation with the Tours Office, to demonstrate a flexible approach in varying the Tour dependent on the size and nature of the group or the conditions prevalent within the Ground. To establish and maintain good working relationships with colleagues and Departments throughout the Ground.
♣ Attend Departmental meetings as required.
This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management.