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Operations Manager

Reference: Permanent Competitive

Closing date for applications: 23/02/18

Lord’s Ground, the most famous cricket ground in the world, and owned by Marylebone Cricket Club (the Club), is an exceptional venue with a wealth of experience in delivering high quality hospitality, corporate and private events.  

An exciting opportunity has arisen for an Operations Manager to operationally deliver events at Lord’s including high profile events, dinners, conferences, weddings and receptions.  This role will also work closely with the Staffing Manager and the wider Catering Team to develop and train the casual workforce to the required standards of operation with a view to delivering excellence and offering an enhanced customer experience. 

Additional core duties for this role include; developing staff to deliver excellence in the Front of House Team; managing client tastings; liaising with the Kitchen team over menus and service style; and maintaining standard operating procedures for all venues in the Ground.   This role will also be required to deliver all operations within the agreed monthly forecast and budget. 

Required skills and experience 

The ideal candidate will be a proven function operator, with experience of running high profile private dinners, conferences, weddings and receptions 

Strong communication, presentation and interpersonal skills are also essential, as he or she will be interacting with a diverse range of people, internally and externally with the aim of establishing long-lasting relationships.  In addition, the ideal candidate will be customer service focussed with a strong track record of leading and managing staff as well as demonstrable experience of budgeting and financial planning.  

The ability to prioritise and organise workloads and work to often tight deadlines is essential.  Significant flexibility is required for attendance on Major Match Days and working extended hours, including weekends, as required.  An interest in cricket is helpful but is not a prerequisite. 

Values and behaviours 

In line with the Club’s Values, you will also demonstrate: 

  • A positive and proactive approach to all elements of the role
  • Responsibility for your own actions and outputs
  • Demonstrate respect and courtesy to all staff and visitors
  • Promote teamwork by supporting others and sharing knowledge
  • Deliver high quality work and service in a timely manner 

Please click here for the full job profile

Skills and ability testing will form part of the selection process

Please email your CV and a covering letter, stating salary expectations, for the attention of Jemma O’Leary, Human Resources Manager, at

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