What information do we collect?
In order to provide you with our services, we may collect personal information about you from our website, telephone conversations, emails, and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and credit card details. We may also record details of any disability or health needs you may have at the time of booking an event or service to help to ensure your safety.
Information related to your visit to our website (such as which pages you visit, how often you visit and which competitions you enter) and the information you supply when becoming a registered user or when entering our competitions (such as your name and e-mail address) will be held and stored worldwide by us, and selected third parties. We may supplement the information that you provide with other information that we receive from third parties.
How do we use your information?
Disclosure of your information
If you change the settings in your personal profile to reflect your wishes in this respect, your personal information (including details of your purchasing preferences) may be shared with reputable third parties whose products/services we think will be of interest to you and those third parties may contact you directly to tell you about the products/information or we may contact you on their behalf. Each of these third parties may use your information as described under the section "How do we use your Information?"
Use of your information outside the European Economic Area
In order to provide you with the products and services you require, we may need to store or transfer your personal information to countries outside the European Economic Area, some of which do not protect privacy rights as extensively as in the United Kingdom. This will include the holding of your personal data on the servers which host the website and which are located in the US.
What to do if you do not want to receive marketing information
You have the right to prevent marketing information being sent direct to you. If you prefer not to receive information from us or from any other organisation to which we may disclose your personal information, you can write to us by mail or email (see the section "How to contact us" below) or by modifying the settings on your personal profile section during the registration process or at any other time.
To do this sign-in to "Your Account" and then "Update Details". Please note, however, that if you do withhold or withdraw your consent, we and/or they will be unable to keep you informed of new services, products, events or special offers that may interest you.
In common with many other website operators, we may use standard technology called 'cookies' on this site. Please refer to our Cookies page for more details.
Security of information
We take the security of your personal information seriously. When you submit your credit card details, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our customer database from loss and misuse, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of the personal information contained within it. However we cannot guarantee that any data transmission over the Internet is completely secure. This website contains links to other websites. We are only responsible for the privacy practices on this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
We reserve the right to change our security and privacy policies at any time. Accordingly we recommend that you check this page periodically in order to review our current policies.
Updating and correcting information
You may correct your personal information by emailing us via the feedback page, or by changing your profile on our website. Please include your name, address, and/or email address when you contact us. We would encourage you to promptly update your personal information if it changes.
Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make.
How to contact us
Marylebone Cricket Club
Lord's Cricket Ground
St John's Wood