Single-Sign On FAQs

We’ve upgraded our sign-on system to make logging in simpler and more secure across all Lord’s digital platforms. This update also enables future enhancements, including improved ticketing functionality within the Lord’s app.

If you see an “incorrect email or password” message when trying to sign in, please reset your password by clicking “Forgotten password” and entering your email address.

You’ll receive a password reset link by email. Select the link and create a new password, then try signing in again.

What should I do if my account is not recognised?

When you try to reset your password, if the account is not recognised, you will need to create a new Lord's account by clicking "Create new account". Please click “Create New Account” and follow the steps to register using the email address you normally use with Lord’s. 

When you try to reset your password, if the account is not recognised, you will need to create a new Lord's account by clicking "Create new account". Please click “Create New Account” and follow the steps to register using the email address you normally use with Lord’s. 

When you try to reset your password, if the account is not recognised, you will need to create a new Lord's account by clicking "Create new account". Please click “Create New Account” and follow the steps to register using the email address you normally use with Lord’s. 

If you have multiple Lord's accounts, we encourage you to only use the account associated to your tickets. Please reset your password with the account used to purchase tickets.

Purchased tickets are not yet visible in the Lord’s App, but they will be available soon, ahead of the 2026 season. To ensure you can access your digital tickets as soon as they appear, please reset your password using our new single sign-on (SSO) system.

We’ll provide an update once in-app tickets are live. In the meantime, as long as you have your email confirmation and have completed your SSO password reset, you can rest assured that your tickets are secure.

If you are unable to resolve your issue using the FAQs above, please contact Club Services at clubservices@mcc.org.uk. Our team will be happy to help and will do their best to assist you as quickly as possible.

If the above FAQs have not answered your query, please contact Club Services: clubservices@mcc.org.uk

Please follow the steps below or click here to view a PDF guide.

1. On the sign in screen, click Forgotten Password

2. Enter your email address, then click Next

3. After clicking Next, you will see a confirmation message. This means an email has been sent to the email address you entered

4. Open the password reset email in your inbox and click the link

Please note: the link expires after 10 minutes. If the link has expired, return to the reset screen, click Resend email, and try again. If you can’t see the email, check your junk and spam folders.

5. You will be taken to a screen where you can create a new password

• Your new password must be at least 12 characters and include both upper case (A–Z) and lower case (a–z) letters.
• If your previous password meets these requirements, you may use it again but you must still complete the password reset process.
• Enter your new password and click ‘Save’.

6. Your new password has now been successfully reset. Click Sign in, then log in using your email and new password

You will need to reset your password before accessing your account. Your new password must be at least 12 characters and include both upper case (A–Z) and lower case (a–z) letters.

If your current password meets these requirements, you may choose to use it again when you reset. However, for security purposes, all users must complete the password reset process as part of the move to the new system.

If you see an “incorrect email or password” error message when signing in, please reset your password using the steps below. You can also click here to view a PDF guide.

1. On the sign in screen, click Forgotten Password

2. Enter your email address, then click Next

3. After clicking Next, you will see a confirmation message. This means an email has been sent to the email address you entered

4. Open the password reset email in your inbox and click the link

Please note: the link expires after 10 minutes. If the link has expired, return to the reset screen, click Resend email, and try again. If you can’t see the email, check your junk and spam folders.

5. You will be taken to a screen where you can create a new password

• Your new password must be at least 12 characters and include both upper case (A–Z) and lower case (a–z) letters.
• If your previous password meets these requirements, you may use it again but you must still complete the password reset process.
• Enter your new password and click ‘Save’.

6. Your new password has now been successfully reset. Click Sign in, then log in using your email and new password

If you see the message “couldn’t find a user for that email or username” when trying to reset your password, it means we don’t have an account registered with those details.

In this case, you’ll need to create a new Lord’s account. Select “Sign in to existing account”, then choose “Create new account” and follow the steps to register using the email address you normally use.

If you have more than one Lord’s account, we recommend choosing one account for everything - including buying tickets, managing your details, and accessing our digital platforms. Using a single account helps keep your information in one place and makes your experience smoother.

Please make sure this is the email address you use when purchasing tickets at Lord’s.

No. All your existing tickets, bookings, subscriptions and purchase history will remain exactly the same. Nothing will be changed or removed as part of the new SSO login system.

If the above FAQs have not answered your query, please contact Club Services: clubservices@mcc.org.uk

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