Marylebone Cricket Club (MCC, we, us) takes your privacy very seriously. We ask that you read this Privacy Notice carefully as it contains important information about what to expect when we collect personal data about you, including how we will use your personal data and the steps that we take to ensure that it is kept secure.
We are responsible as ‘controller’ of your personal information under UK data protection law.
We collect and process your personal data when you visit our platforms, Lords.org, tickets.lords.org, Inside.lords.org, store.lords.org, Lord's app, academy.lords.org, digital.lords.org (Platforms), or provide data requested on a form, including via our social media platforms, or sign up for a newsletter or enter a competition or request more information about or purchase of a product or service.
We operate two types of user accounts when you create an account with us on our Platforms:
- Junior Accounts (for users under 13, requiring verified parental or guardian consent); and
- Full Accounts (for users aged 13 or over).
This Privacy Notice explains how we collect and use personal data for each account type.
Personal data means any information that identifies you or could reasonably be used to identify you, either alone or in combination with other information.
This Privacy Notice is intended for those aged 13 years and older. For anyone under the age of 13, it is intended that parents and/or guardians read and explain it to their children.
WHO IS MCC?
MCC is an active cricket club, playing hundreds of matches each year, and an influential voice in the world game as guardian of the Laws and Spirit of Cricket. We also own Lord’s Ground, which is known throughout the world as the “Home of Cricket”, and we are committed to ensuring that it remains the best place to watch and play the game.
MCC is also a shareholder of London Spirit (The Hundred) Limited (London Spirit), a professional cricket franchise competing in The Hundred, England’s 100-ball cricket competition which has men’s and women’s teams.
WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU?
We may collect, use, store and transfer different kinds of personal data about you as follows:
Identity Data | first name, last name, any previous names, username or similar identifier, marital status, title, date of birth (which we use to determine whether you require a Junior Account or a Full Account) and gender; |
Contact Data | billing address, delivery address, email address and telephone numbers; |
CCTV and Access Data | images captured by CCTV at Lord’s and records generated by our access control systems when you enter or move around the Ground; |
Financial Data | bank account and payment card details; |
Transaction Data | details about payments to and from you and other details of products and services you have purchased from us; |
Technical Data | internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access our Platforms; |
Profile Data | your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses; |
Usage Data | information about how you interact with and use our Platforms, products and services; and |
Marketing and Communications Data | your preferences in receiving marketing from us and our third parties and your communication preferences. |
Special Category Data
In certain circumstances, MCC may also collect special category personal data about you. This includes information, for example, about your ethnicity and whether you consider yourself to have a disability. We may collect this information when you enter a competition, apply for or hold MCC Membership, purchase a ticket, participate in a survey, or engage with us in other contexts where we have a legitimate reason to collect it.
We collect this information for the following purposes:
- Diversity monitoring: to help us understand who is engaging with our competitions, programmes, Membership and services, and to ensure they are inclusive and accessible. This information is not used to assess applications or entries and is not shared with judging or selection panels; and
- Accessibility and reasonable adjustments: to enable us to make reasonable and practicable adjustments to ensure that you can fully enjoy and make use of any product, including an appropriate ticket, service, prize, or experience offered by MCC.
The legal basis for processing this data is your explicit consent. You are never required to provide this information, and declining to do so will not affect your entry, application, Membership, or any other relationship with MCC. You may withdraw your consent at any time by contacting us at dataprotection@mcc.org.uk.
Aggregated and anonymous data
We also collect aggregated, anonymised data for analytics purposes. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific platform feature in order to analyse general trends in how users are interacting with our Platforms and to help improve our Platforms and our service offering.
HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
Your interactions with us | You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email, via our social media or otherwise. This includes personal data you provide when you: (a) apply for/request/purchase our products or services; (b) create an account on our Platforms; (c) subscribe to our services or publications; (d) request marketing to be sent to you; (e) enter a competition, promotion or survey; or (f) give us feedback or contact us. |
When you attend Lord’s | When you attend Lord’s, we collect personal data via CCTV and access control systems for safety, security and operational purposes. |
When you apply for Membership | You will give us personal data when you apply to become a Candidate or an MCC Member of the Club, which is necessary to administer your application, manage the waiting list and balloting process, verify eligibility, and maintain the Club’s statutory registers. |
When you apply for a job or are engaged to work for us or on our behalf | You may give us personal data when you apply for a job with us, or when you work for us or provide services on our behalf, including as an employee, worker, contractor, consultant or agency staff. You should refer to applicable privacy notices for how we use your personal data in that context. |
Automated technologies or interactions | As you interact with our Platforms, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy for further details. |
Third parties or publicly available sources | We will receive personal data about you from various third parties such as analytics providers (e.g. Google), payment processors, and publicly available sources e.g. Companies House and the Electoral Register. We may receive personal data from London Spirit where you have consented to such sharing, or where such sharing is otherwise permitted by applicable data protection laws and is necessary for purposes including administration, customer services, ticketing, events, audience insight, analytics, business planning, competitions, promotions and other activities connected with MCC and London Spirit. |
Where we need personal data to enter into or perform a contract with you (for example, to process a Membership application or sell you a ticket) and you do not provide it, we may not be able to provide that product or service. We will tell you at the point of collection where information is required.
CHILDREN
We appreciate that many children are cricket fans and we are committed to protecting their privacy and compliance with applicable data protection laws.
Junior Accounts (under 13)
Children under the age of 13 may only access our Platforms through a Junior Account, which requires:
- the child’s date of birth; and
- the contact details of their parent or legal guardian so that we can obtain and verify consent before activating the account.
We will not activate a Junior Account until parental or guardian consent has been verified.
Parents or legal guardians must supervise children under 13 when they are online. We may contact parents or guardians:
- to verify consent;
- to respond to requests relating to the child’s data; and
- if we have concerns about a child’s safety or privacy.
Parents or guardians may request access to, correction of, or deletion of their child’s personal data at any time.
We do not:
- send direct marketing to children under 13;
- share children’s personal data with third parties for marketing purposes; and
- use children’s data for profiling or behavioural advertising.
HOW WILL WE USE YOUR PERSONAL DATA?
How we use your personal data will depend on whether you are an MCC Member, a customer, a client, a visitor to Lord’s or some other category of person. Additional processing activities apply to MCC Members, including governance communications, balloting, and administration of membership rights and obligations. These are described in the relevant sections of this Privacy Notice.
Legal basis
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
Performance of a contract with you | Where we need to perform the contract, we are about to enter into or have entered into with you. |
Legitimate interests | We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). |
Legal obligation | We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis. |
Consent | We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose. |
Purposes for which we will use your personal data
We will only use your personal data for the purpose for which we collected it which includes the following:
Purpose/Use | Type of data | Legal basis |
To register you as a new fan or customer | (a) Identity (b) Contact | Performance of a contract with you |
To administer your application for, and if successful, your candidacy and membership of the Club | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Profile (f) Usage (g) Marketing and Communications Data | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to assess eligibility, manage the waiting list fairly and keep accurate Membership records) |
To administer your membership rights and obligations, including waiting list management, balloting, governance communications, AGM notices, and compliance with MCC Rules | (a) Identity (b) Contact (c) Profile (d) Transaction (e) Usage | (a) Performance of a contract (b) Necessary for our legitimate interests (Club governance and administration) (c) Necessary to comply with a legal obligation |
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | (a) Identity (b) Contact (c) Financial (d) Transaction | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy notice (b) Dealing with your requests, complaints and queries | (a) Identity (b) Contact (c) Profile | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you) |
| To keep people safe and secure at Lord’s, including operating CCTV and access control, and preventing and detecting crime | (a) Identity (b) CCTV and Access | (a) Necessary for our legitimate interests (to protect the safety and security of visitors, staff and property, and to prevent and detect crime) (b) Necessary to comply with a legal obligation |
To enable you to partake in a prize draw, competition or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) (c) Consent |
To administer and protect our business and our Platforms (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To deliver relevant Platform content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | (a) Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) (b) Consent |
To use data analytics to improve our Platforms, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing | (a) Technical (b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Platforms updated and relevant, to develop our business and to inform our marketing strategy) |
To send you relevant marketing communications | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications | (a) Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business) or (b) Consent, having obtained your prior consent to receiving direct marketing communications |
To carry out market research through your voluntary participation in surveys | - Profile
- Usage
| Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services). |
To determine whether a Junior Account or Full Account is required and to manage parental or guardian consent | (a) Identity (b) Contact (c) Technical | (a) Consent (for Junior Accounts) (b) Necessary for our legitimate interests (to ensure age‑appropriate access and protect children using our Platforms) |
To support audience insight, analytics, customer engagement, business planning, product development, event delivery and other activities connected with the operation and promotion of cricket and related events by London Spirit and MCC | (a) Identity (b) Contact (c) Transaction (d) Profile (e) Usage Data (as applicable) | Necessary for our legitimate interests (to understand and develop our audiences, products, services and events and to support business planning and collaboration between MCC and London Spirit). |
DIRECT MARKETING
During the registration process on our Platform(s), you may be asked to indicate whether you would like to receive marketing communications from us by email. We may also send you you marketing communications by email where you have requested information from us or purchased goods or services from us, provided you have not opted out of receiving those communications.
We do not send direct marketing communications to users with Junior Accounts.
You may also receive marketing communications from us if you have given your explicit consent to a third party, such as London Spirit, to share your personal data with us for direct marketing purposes.
Third-party marketing
We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.
Opting out of marketing
If you would rather not receive marketing from us or any other third party to whom we may disclose your personal data, please contact us (see the section How to contact us below) or modify your preferences via the preference centre within your account or unsubscribe.
If you agree to us providing you with marketing or news, you can always unsubscribe at a later date. You are in control of what you receive.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations for a product or service, updates to our Terms and Conditions, or checking that your contact details are correct.
MCC Members will also receive governance communications, including AGM notices, voting information, and updates required under the MCC Rules. These communications form part of your membership and are not subject to marketing opt out preferences.
COOKIES
We use cookies for analytics, personalisation, and advertising. See our Cookie Policy for details and to manage your preferences.
AUTOMATED DECISION MAKING
We use your personal data to make the following automated decisions:
- Ticket Ballots: All ticket applications received via one of our ballots are processed electronically. Each application is uploaded to our database. A certain number of successful applications are automatically selected at random; and
- Competitions: We may, from time to time, run competitions where each participant’s personal data is uploaded to our database and a successful participant is automatically selected at random.
We do not carry out profiling or other automated decisions that have significant effect on you.
HOW WE SHARE YOUR PERSONAL DATA
We share your data only for specific purposes and with appropriate safeguards.
With your marketing consent
- with selected partners whose offers may interest you.
- with London Spirit.
Those third parties may then contact you directly to tell you about their services and/or products, having checked with us where necessary to ensure you are an MCC Member (if applicable), or we may contact you on their behalf.
To deliver our services
- In order to provide our services and products, we may, occasionally, appoint third-party suppliers to carry out some of the processing activities on our behalf. These may include, for example, technology hosts, digital platforms, data processors and our data warehouse, payment processors, printing companies, delivery/courier companies and mailing houses who process data only on our instruction.
- We contractually require these suppliers to protect your data and use it only to provide services to you or us.
For legal, regulatory or governance reasons
- We may disclose data to comply with legal obligations, to our professional advisers, auditors, insurers, government bodies, law enforcement, or sport governing bodies when necessary.
- We may process and share MCC Member personal data in connection with conduct or disciplinary matters under the MCC Rules, including investigations, hearings, and appeals.
MCC and London Spirit
MCC and London Spirit may share personal data where each acts as a separate controller and where necessary in connection with ticketing, events, competitions, promotions, customer service, audience insight, analytics, business planning, fan engagement, operational activities and other legitimate business purposes connected with our respective activities, products, services and events.
SOCIAL MEDIA FOLLOWERS
Interaction on social media
If you follow one of our social media accounts, we receive basic personal data about you according to your profile: your account name, location, and age bracket. You may also communicate with us directly and provide content in this way. Our legal basis for processing this information is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media.
Data Uses
This personal data will be used within the terms and functionality of the social media sites.
Data Sharing
We are not responsible for the user terms or activities of third-party sites. However, MCC will not sell your data. We will not share your data with any third party except as stated in this Privacy Notice or as required to operate our social media sites, provide our services and/or products to you and/or administer your account.
INTERNATIONAL TRANSFERS
We may transfer data outside the UK when needed to provide services (e.g., supplier location, your location, or cross‑border services).
In such circumstances, we put appropriate protections in place to keep your data secure and compliant with data protection law.
HOW DO WE PROTECT YOUR DATA
We use technical and organisational measures to protect your data and restrict access to those who need it.
We have procedures to detect and respond to data breaches and will notify you and regulators when required by law.
However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which is transferred from you or to you via the Internet. We are not responsible for the contents or policies of external platforms and recommend that you check the privacy and security policies and procedures of every platform that you visit, use and submit your personal details to.
DATA RETENTION
We keep personal data only as long as needed for the purpose collected, including to meet legal, compliance or reporting obligations.
We may keep data longer where there is an active complaint or potential litigation.
We may anonymise data for research or statistical use and keep anonymised data indefinitely.
For MCC Members, we retain certain core membership records (such as name, membership number, and dates of membership) permanently as part of the Club’s historical archives and preserving its institutional memory.
YOUR RIGHTS
As a data subject, you have a number of rights:
RIGHT | DESCRIPTION |
Right of access | the right to see what data we hold about you i.e. a Data Subject Access Request; |
Right to be informed | the right to know how your data is being collected and used for example, in this Privacy Notice; |
Right to data portability | you can ask to receive your data in a format that lets you move it to another organisation; |
Right to erasure / right to be forgotten | in some cases, you can ask us to delete your data, for example, if you withdraw your consent or we no longer need it; |
Right to object | you have the right to object to the processing of your data in certain circumstances, for example, for direct marketing; |
Right to rectification | if your data is wrong or incomplete, you can ask us to correct or update it; |
Right to restrict processing | you can ask us to limit how we use your data, for example, while we are checking if it is accurate; and |
Rights related to automated decision-making including profiling | you have rights if decisions are being made about you automatically (without human involvement), especially if it affects you significantly. |
No fee usually required
We usually do not charge for requests. We may charge or refuse requests that are manifestly unfounded, repetitive or excessive e.g. in relation to rights of access.
What we may need from you
We may ask for proof of identity and additional information to process your request.
Time limit to respond
We will respond within one month. For complex and numerous requests we can extend this by up to two further months, and we will tell you if we need to.
Junior Accounts
For Junior Accounts, parents or legal guardians may exercise data protection rights on behalf of their child.
Right of Access
If you wish to exercise your right of access, please download MCC Data Subject Access Request Form
HOW TO CONTACT US
To exercise any of your data protection rights, please email dataprotection@mcc.org.uk. Some rights are subject to legal exceptions, and we will tell you if one applies to your request.MCC Members can update their personal details by contacting Club Services at clubservices@mcc.org.uk.If you have a complaint about how we have handled your personal data, please contact us at dataprotection@mcc.org.uk or Marylebone Cricket Club, Lord's Ground, London NW8 8QN. We will acknowledge your complaint within 30 days, investigate it without undue delay and let you know the outcome.If you remain unhappy, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Third-party links
Our Platforms may include links to third‑party sites. We are not responsible for their privacy practices therefore we recommend that you read their privacy notices.
Review
We keep our Privacy Notice under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
Updated as of 1 October 2026
