Refund Scheme

England v New Zealand

Update on your Day 3 / Day 4 refund

If you shared any of your tickets with friends or family via the digital Distribution method, i.e. via Apple Wallet or Google Wallet, please be aware that your refund may take a few extra days to process. 

This year, for the first time, we introduced digital wallet transfers for ticket sharing. However, before we can process a refund, all transferred tickets need to be ‘recalled’ back into the original purchaser’s wallet. If you have received a message saying your ticket has been recalled, this is why. It does not affect your right to a refund. 

Please note, refund times can also depend on your bank or card provider.

We are working through this as quickly as we can. Thank you for your patience.

If you have any questions, Club Services remains available via email clubservices@mcc.org.uk.

REFUND SCHEME 

A refund scheme applies to Days One to Four of the England v New Zealand Rothesay Test Match, if play does not take place or is restricted on the Match Day for which the ticket(s) is valid, an automatic refund of the price of the ticket(s) will be made following the Match Day to the credit or debit card used by the Purchaser to make the purchase of the ticket(s), subject to there being:

(i) zero to 15 overs played on the Match Day – a full refund; or

(ii) 15.1 overs to 30 overs played on the Match Day – a 50% refund.

In no other circumstances can the price of the ticket(s) be refunded.